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 POLICIES
SHIPPING POLICY
All of our orders are shipped via UPS Ground or Federal Express Ground depending on your choice during the check-out process on our website. Orders are shipped within 2 business days of order receipt (meaning Mr.B does not organize shipments on weekends or major holiday's which may include religious holidays). UPS ground and Federal Express Ground service can take an additional 4-5 business days to arrive at locations on the west coast. Once your order is shipped you will receive an email from either FedEx or UPS, with your respective tracking information.
All items that are orderable are in stock. If for some reason we are out of stock of an item you ordered we will promptly notify you via e-mail or by phone to let you know of the situation and possible options.
Mr.B only ships to locations within the 48 contiguous states. We do not ship to APO, FPO or PO Box addresses and unfortunately we currently do not ship to Hawaii, Alaska, Canada or Puerto Rico.
RETURN POLICY
Items must be returned within 14 days of receipt of goods for a full refund of the purchase price less the cost of shipping the original item(s) to you. Some products are considered special order products and are unfortunately are not returnable. If this is the case it will be clearly noted on the product page.
Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items.
Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return.
We will issue a full refund minus original shipping costs for the purchase price of any product you return that meets the above conditions. For your protection, please use United Parcel Service, Federal Express, or insured parcel post for return shipments.
All items must be returned to:
Mr.B & Partners LLC 823 Carroll Street Unit# 2, Brooklyn, N.Y. 11215 Attn: RETURNS
Please include a copy of your order and the reason for the return and the proper contact information incase of any issues.
EXCHANGE POLICY
You may wish to exchange your bag purchase from Mr.B for an alternate style or color, to do this you must return your bag(s) to Mr.B by following all of the Return Policy rules outlined above. Exchanges will be dealt with as if they are basic returns: You will send us back your bag(s) following Mr.B’s return policy (see above)→ We will then refund the original cost of the bag(s) to your credit card less original shipping and handling charges → You will then be charged for your new preferred bag(s) as if thy are a brand new purchase.
IMPORTANT: Please be sure to include your telephone # and email address with your return, and also be sure to include a brief but detailed request for your alternate style or color bag(s). (consult the Mr.B website for style #’s and color names.) Exchanges will be dealt with as if they are returns.
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